Rapidly define, test and deploy winning strategies that grow sales, improve customer retention and reduce customer effort.
Every era brings a new mandate for businesses operating in it. Within a decade, business focus has moved from assets to commerce, and now to the customer. Rapid technological and consumer evolution is pushing enterprises to be more intuitive, agile, and transparent – more Digital. Digitalization is changing business models and processes; making them increasingly customer centric. The fuel to this transformation is data, that’s driving insight led competitive differentiation.
Digital transformation initiatives can help enterprises:: Quick ways to prove ROI. Businesses need proven approaches to simplify and optimize contact center operations and quick ways to realize business outcomes. At a global insurer, we applied our proprietary RACE methodology to achieve an increase in renewal rates: a 77percent first-year renewal rate, up from 64 percent, and an 83 percent renewal rate among mature customers, up from 64 percent.
